Frequently Asked Questions
Please visit www.westsidehoa.org for additional information not included here.
How do I contact Goodwin Property Management?
Live Chat: 8:30am-5:30pm Monday-Friday at https://www.goodwintx.com
Online Contact Form: https://www.goodwintx.com/contact/
Main Customer Service: 855-289-6007
Local Customer Service: 512-502-7500
Accounting Customer Service: 855-289-6007
Main Goodwin E-mail: info@goodwintx.com
Property Manager E-mail: WBCmanager@goodwintx.com
Trash, Nuisances, & Community Rules
Q: My neighbor's dog is barking late at night. Can the HOA help?
A: The association can help with aesthetic issues, such as a neighbor building an unapproved structure, but cannot directly intervene with noise complaints. The City of Cedar Park has a strict noise ordinance that covers continuous animal barking. You can report noise and animal disturbances directly to the city via their official portal at https://www.cedarparktexas.gov/273/Report-It.
Q: What are the local noise limits, quiet hours, and decibel caps under city law?
A: Beyond the HOA's baseline rules regarding reasonable enjoyment, all residents are subject to the City of Cedar Park Noise Ordinance, which outlaws sounds that disrupt or cause discomfort to a reasonable person:
Decibel Thresholds: Noise levels within residential lots are legally capped at 65 dBA during daytime hours and must drop to a maximum of 55 dBA during nighttime quiet hours.
Quiet Hours: Nighttime quiet hours run from 10:00 PM to 7:00 AM daily. Prohibited sound sources include operating loud power tools, audible music/amplification bleeding across property lines, and continuous animal barking. Nuisance noise spikes can be reported directly to non-emergency police dispatch.
Q: What are the storage requirements for trash and recycling bins?
A: No trash, debris, or refuse may remain visible on a lot. All trash bins must be equipped with tight-fitting lids and stored out of public and neighbor view behind fencing or heavy landscaping at all times, except during designated collection days.
Q: What qualifies as a deed restriction "nuisance" under our bylaws?
A: Under Article X, Section 2, no resident may cause or permit an activity that endangers safety or disrupts the "reasonable enjoyment" of another occupant. The Board of Directors retains sole discretion to determine what actions or conditions constitute an official nuisance violation.
Yard Maintenance & Landscaping
Q: What are my core responsibilities for basic yard and landscape care?
A: Owners are required to maintain their entire lot and adjacent right-of-ways in a neat, attractive state. Under Section 17, this includes regular mowing, lawn edging, plant bed weeding, routine watering, and proper fertilization. Dead or diseased turf, shrubs, or trees must be cut down and replaced in a reasonable window.
Q: What are the local City of Cedar Park laws regarding tall grass and overgrown weeds?
A: Beyond the HOA's baseline aesthetic rules, all properties within the corporate city limits must strictly adhere to the City of Cedar Park Property Maintenance Ordinance (§ 8.06):
The 12-Inch Rule: It is legally unlawful for any owner, lessee, or occupant to allow weeds, grass, or unwholesome undergrowth to grow to a height greater than 12 inches anywhere on the property.
Right-of-Way Care: Homeowners are legally responsible for maintaining curbs, sidewalks, grass strips, and easements up to the exact edge of the public street pavement adjoining their lot.
Grass Clippings & Sweeping Banned: No yard refuse, grass clippings, or leaves may be swept or deposited into public streets, gutters, sidewalks, or storm sewers.
Stagnant Water: It is illegal to allow holes, depressions, or items on your lot where standing water may accumulate and become a stagnant breeding ground for mosquitoes.
Q: What happens if a property has extreme overgrowth or "dangerous weeds"?
A: Under city ordinance § 8.06.004, if weeds or grass exceed 48 inches in height, the city deems it an immediate hazard to public health, life, and safety (due to fire risk and harboring dangerous animals like snakes). The City of Cedar Park has the legal right to immediately enter the property and abate the nuisance with zero advance notice to the property owner. For growth under 48 inches, the city will issue a formal written warning to the owner's tax address or post a notice on the front door prior to municipal code enforcement.
Q: What happens if a property owner neglects yard or fence upkeep under HOA rules?
A: If a property fails to match community upkeep standards, the HOA issues a 10-day written notice of intent. If the owner fails to bring the property into compliance within those 10 days, the association reserves the right to enter the lot and perform mandatory corrections at the owner's expense (e.g., mowing, pruning, debris clearing, or painting/staining unkempt fences). All incurred costs will be billed to the owner, accrue interest at the maximum legal rate, and are secured via an assessment lien against the lot.
Q: Can I remove trees, dig out dirt, or place front lawn decorations?
A: Digging or removing dirt is prohibited unless part of an approved major landscaping project. No living tree may be cut down without prior written approval from the ARC, except to safely clear out verified dead/diseased specimens. Front yards must remain free of decorative appurtenances like sculptures, birdbaths, birdhouses, or fountains unless written permission is granted by the ARC.
Q: Are there restrictions on using lawn chemicals, fertilizers, or pesticides?
A: Yes. Because chemical runoff degrades downstream watershed quality, all fertilizers, pesticides, and herbicides must be applied in strict compliance with local, state, and federal laws. HOA policy emphasizes minimizing chemical deployment and supports educating residents on native, pest-resistant plant choices.
Community Swimming Pools
Q: What are the names, locations, and operating hours of our community pools?
A: Our community operates two swimming pool facilities open daily from 5:00 AM to 9:00 PM during their operational season:
Kay Redden Pool: Located off Buttercup Creek Blvd. at 901 Lone Buck Pass.
Lakeline Pool: Located on S. Lakeline Blvd. across from Pagedale.
Q: How do I request or fix an access keytag for the pool facilities?
A: You must use an active electronic keytag to gain access to these facilities. If you do not possess a keytag, or if your current card is inoperable, please contact Goodwin & Company at 512-502-2114 or submit a key fob request ticket directly on the TownSq portal. Access privileges may be deactivated if your assessment account has an outstanding balance or unresolved deed violations.
Q: What are the pool rules?
A: Homeowners and guests must strictly comply with pool rules at all times. Complete safety regulations are posted on-site and at https://www.westsidehoa.org/pools. Key requirements include:
No Lifeguard on Duty: All swimming is done entirely at your own risk. Children must be actively monitored by an adult.
Guest Limits: Residents are limited to a maximum of 4 guests per household, and the hosting resident must remain physically present at the pool deck with their guests at all times.
Governance, Meetings & Communications
Q: How do I report a violation of neighborhood covenants?
A: You can report a deed restriction issue by emailing the board at board@westsidehoa.org or by filing an official ticket via TownSq using Category: Incidents. Your report must include your own address, clear photographic evidence, and the specific property address where the covenant violation has occurred. For non-deed neighborhood violations outside the association's scope, contact Cedar Park code compliance.
Q: I would like to attend a board meeting. How do I get the access details?
A: Board meeting announcements are distributed by Goodwin management via email 6 to 10 days prior to every meeting. This announcement contains the video/audio dial-in links for virtual streams or the physical location address for in-person sessions.
Q: Why am I not receiving association emails or announcements?
A: This typically indicates that your contact info profile on TownSq is inaccurate or out of date. Log into TownSq to verify your parameters. If you are unable to access your portal account to check, contact Goodwin Resident Care at 855-289-6007 or via email at info@goodwintx.com.
Enforcement, Assessments & Operations
Q: What happens if I fail to pay my annual HOA assessment?
A: The association works hard to keep annual assessments low while preserving common areas and facilities. Goodwin mails out the annual assessment invoices in November. Property owners who fail to pay timely are subject to structured enforcement actions, which initiate with fines and can escalate to the recording of an enforceable property lien and, ultimately, foreclosure proceedings. The complete schedule is posted at https://www.westsidehoa.org/fines-and-enforcement.
Q: I received a property violation notice. What does it mean?
A: To preserve and enhance collective neighborhood property values, all properties must maintain their visual appearance. A violation notice indicates an aspect of your property has strayed from the community standards. The notice provides an explicit written description of the issue, photographic documentation, and the exact corrective action needed to get back into compliance. For direct inquiries, contact Goodwin management.
General Upkeep Standard: Every property in the neighborhood should be regularly maintained with periodic painting and routine fence maintenance. Yard areas must be manicured and free of rubbish or debris. Trash cans must be stored entirely out of view from the street during non-pickup days. Additionally, trailers, boats, RVs, barbecue grills, and work/construction equipment should never be stored on the property where they are visible from the street or adjoining homes.
Q: Who is maintaining the neighborhood common areas?
A: The association maintains active contracts with professional service providers to operate facilities and handle daily neighborhood care. This roster includes a professional property manager, a dedicated landscaping crew, a commercial pool maintenance firm, and a structural extermination group. Feedback or concerns regarding a vendor should be sent directly to the Board.
Architectural Review & Property Improvements
Q: Do I need official approval before modifying my home's exterior?
A: Yes. Any exterior modification, fence installation, painting project, or property change requires written authorization from the Architectural Review Committee (ARC) / Modifications Committee. Do not buy project materials or schedule contractors until a formal approval letter has been received.
Q: What are the guidelines for Permanent Architectural & Trim Lighting (e.g., Govee, JellyFish)?
A: Permanent, color-changing LED trim tracks are permitted subject to strict ARC review and design constraints:
Approval Application: You must submit full product line specifications and explicit track layouts to the ARC prior to mounting.
Default Color State: Except during the Winter Holiday Season or on federally recognized US holidays, lights must operate exclusively in a static, soft-to-bright white color state (2000K–4100K).
Prohibited Animations: Dynamic movement profiles like "chasing," "strobe," or scrolling patterns are banned outside of active holiday windows.
Light Trespass & Wiring: Fixtures must be shielded or recessed beneath the home's fascia to eliminate street glare and window trespass into neighboring plots. All track wiring must match the color of the trim it mounts against.
Q: What are the active windows for Holiday Lighting displays?
A: Winter holiday arrays follow the schedules outlined in the Westside standard for religious displays. For non-religious US holidays (e.g., Independence Day and Halloween), colored lights or temporary set-ups are permitted for up to 7 days prior to the holiday date and must be completely removed or switched back to white within 7 days after the holiday. Note that City of Cedar Park codes may independently supersede these limits.
Q: What are the strict dimension and design boundaries for sheds and outbuildings?
A: Sheds, greenhouses, and structural additions require prior written permission and must adhere to Section 24:
Dimension Limits: Outbuildings are strictly capped at a maximum height of 10 feet and a total footprint of 120 square feet.
Aesthetics: Shed roof lines, slope, color palette, and building materials must closely match the primary home structure. All metal storage sheds are prohibited.
Plats & Placement: No outbuilding or play structure may rest on an easement or sit closer to a property boundary line than the official building set-back markers. No outbuilding or temporary shack may ever be occupied as a residence.
Q: Where can I place playground gear, treehouses, or basketball hoops?
A: All play units, treehouses, and swing sets require ARC review and must reside strictly in the rear yard of your lot. Basketball backboards and hoops cannot sit closer to an adjacent street lot line than the property's standard building set-back boundaries.
Q: What are the size and setback restrictions for satellite dishes?
A: One satellite dish is permitted per lot provided its overall diameter does not cross 8 feet, its mounted height does not exceed 8 feet on a rear slab elevation, and no part of its structure or rotation extends closer than 10 feet to a neighboring property line.
Q: Can I install artificial turf in my yard?
A: Artificial turf is permitted exclusively within enclosed backyards behind a solid privacy fence and requires prior ARC approval. The product must not reflect light glare into neighboring lots, and your installer must formally certify in writing that the project will not alter existing drainage pathways or violate Article X, Section 25. Homeowners must check independently with the City of Cedar Park for stormwater drainage permits.
Parking & Vehicles
Q: What vehicles can park in driveways, and what are the sidewalk limits?
A: Only conventional passenger automobiles or small, non-commercial pickup trucks in good repair, attractive shape, and possessing active registration may park on an improved driveway. No vehicle may ever park in a position that blocks pedestrian movement on a public sidewalk.
Q: Can I park or store boats, trailers, or RVs on my lot or on the street?
A: No. Storing boats, trailers, RVs, camping units, buses, or commercial vehicles on any street or lot is prohibited unless kept inside a fully enclosed garage or behind an approved solid wood fence at least 6 feet tall (with the smooth side facing out).
City of Cedar Park RV Codes: Under municipal ordinances, parking or storing an RV, motorhome, or towable trailer on a public street or public right-of-way is illegal without a specific permit issued by the city. Large vehicles are also subject to clearance restrictions to keep municipal streets safe.
Q: How does the association distinguish daily parking from restricted vehicle "storage"?
A: Leaving any unapproved or restricted vehicle stationary on a driveway or street right-of-way for 48 hours or more within a 7-day period is defined as prohibited storage. Temporarily shuffling the vehicle to reset the clock will not stop the running of the time period. Parking or storing vehicles on front or side grass lawns is strictly banned.
Pets & Animals (Animal Husbandry)
Q: What animals are permitted, and what are the household caps?
A: Residents are limited to a maximum of two (2) dogs and two (2) cats (or other typical, common household pets), provided they are not kept for commercial breeding. Livestock, poultry, chickens, ducks, sheep, goats, swine, cattle, snakes, and any animal determined to be dangerous by the Board are strictly banned.
Q: What are the leash and containment expectations within the neighborhood?
A: All animals must be kept confined within the walls of the home or securely inside a fenced backyard. Pets are never permitted to run freely through common areas or off your lot, and they must be controlled on a handheld leash when in public. All local licensing and leash constraints for the City of Cedar Park and Williamson County apply directly.
Renting & Leasing Your Home
Q: Can I run an Airbnb or lease out individual rooms in my home?
A: No. Short-term rentals are banned. All leases must have a minimum initial term of 30 days. You may only lease your entire home; room rentals or partial unit leasing are completely prohibited. Rental ads must clearly state the 30-day minimum limit and cannot quote daily or weekly pricing.
Q: What documents must a landlord submit to the HOA manager?
A: Landlords are fully responsible for all deed violations committed by their tenants. Leases must be in writing and state that tenants are required to comply with all HOA covenants. Landlords must provide tenants with copies of all governing documents and must supply the following logs to Goodwin management:
A complete copy of the executed lease agreement.
Comprehensive tenant contact information.
Tenant pet details and vehicle logs.